![]() WHERE IS THE HELP WHEN YOU NEED IT - BE WARNED Gotta cut down on those expenses and squeeze the most profit out of phones that cost more than some people earn in a year. Funny how some of the best engineers and techs are Indian yet companies like Apple don’t want to spend money on them and contract the low tier ones. Good luck from that point on, you are pretty much on your own. Everything else, you are sent to the cheap, and poorly trained Indian support. Native English agents to sort out anything on the ‘have you trued turning it off and back on again’ level. Sad to see that even Apple goes down on this route. This was ignored and they were adamant of calling me over the phone instead just so they don’t have to log a complaints ticket. 45 minutes of texting with someone (their name is never given) they couldn’t provide a solution so they transferred me over to a low tier agent (poor spelling, grammatical errors, weird wording, clearly not native English) just to give me absolute garbage and unrelated solutions. Used this app, which then diverted me to their iMessage service. I purchased the latest and greatest, bells and whistles, flagship heavy weapon iPhone. See /uk/legal/privacy for the Apple Privacy Policy. If you purchase AppleCare+ with Theft and Loss in the United Kingdom, your Terms and Conditions can be found at /uk/legal/sales-support/applecare/applecareplus/uk/tl. All AppleCare+ plans can be cancelled at any time in accordance with the AppleCare+ plan Terms and Conditions. To view the AppleCare+ plan Terms and Conditions (if any) sold by region, see /legal/sales-support/applecare/applecareplus/. Rules, restrictions, terms and conditions apply to all AppleCare+ plans. You can manage your monthly or annual payment plan by going to your account settings on your device after purchase. For monthly or annual payment plans (if available in your country or region), your account will be automatically charged within 24 hours prior to the end of the current billing period. If you purchase an AppleCare+ plan, payment will be charged to your Apple ID account at the confirmation of purchase. You are not required to purchase an AppleCare+ plan to use the Apple Support app. Note: The Apple Support app, AppleCare+ plans and certain features of the app and/or AppleCare+ plans are available only in selected countries or regions. And if you decide to visit the Genius Bar or an Apple Authorised Service Provider, Apple Support can help you find a nearby store, book a reservation and add a pass to Wallet for easy check-in. ![]() ![]() ![]() Talk to a real person to troubleshoot an issue or get guided, step-by-step solutions to resolve it yourself. Find out how to manage your subscriptions, reset your Apple ID password and more. Apple Support gives you personalised access to solutions for all of your Apple products and services. Need help? Get the support you need for the Apple products you love – all in one place. ![]()
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